Return & Refund policy

Thank you for shopping at Ecowheels Sdn. Bhd. We are committed to providing you with high-quality automotive products and services. Please read our Return and Refund Policy carefully before making a purchase.

1. Non-Returnable and Non-Refundable Items

We regret to inform you that the items listed on website are non-returnable and non-refundable.

Please be sure to review your order carefully before completing your purchase, as these items cannot be returned or refunded once they have been shipped. We highly recommend verifying your vehicle’s specifications and requirements to ensure compatibility before placing an order.

2. Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, please contact our customer support team within seven (7) days of receiving your order. We will work diligently to resolve the issue and provide you with a replacement or appropriate compensation.

To report a defective or damaged item, please follow these steps:

• Contact our customer support team at +60162839817 and provide your order number and details about the issue.
• Our customer support team may request photographic evidence of the damage or defect to expedite the resolution process.

3. Order Cancellation

You may cancel your order for non-returnable and non-refundable items within 24 hours of placing the order, provided that the item has not yet been shipped. To cancel an order, please contact our customer support team immediately at [customer support email] or [customer support phone number].

4. Contact Information

If you have any questions or need further assistance, please do not hesitate to contact our customer support team:

• Phone: +60162839817
• Business Hours: 9a.m. – 6p.m.

5. Policy Updates

Ecowheels Sdn. Bhd. reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Ecowheels Sdn. Bhd. for your automotive needs. We appreciate your business and strive to provide you with excellent products and services.